Card payment
Card payments are processed securely by Stripe. Available payment methods are displayed when you complete your order.
Payment, delivery & returns.
Payment, dispatch and receipt: useful information for your Opaléia biscuit order.
A secure payment.
See the payment methods offered when completing your order.
Payment by bank card
Payment is made by bank card using Stripe’s secure form. Opaléia does not store card details.
Displayed prices
Displayed prices are final prices. VAT not applicable, Article 293 B of the French General Tax Code. Delivery charges are shown before payment.
Home delivery or to a collection point.
Choose an available delivery method for your address at checkout.
Mondial Relay — Collection point
Collect your order from your selected collection point. The carrier’s notification tells you when your parcel is available and the deadline for collection.
Colissimo — Home delivery
Receive your biscuits at the address provided at checkout. If you are out, check the tracking information and the carrier’s instructions.
DPD — Coming soon
A new carrier will soon join Opaléia’s delivery options. Services and conditions will be detailed when available.
Charges & delivery times.
Biscuits prepared in small batches, then entrusted to your chosen carrier.
Preparing your order
Our biscuits are made to order in our Drôme workshop. Allow around 2 days for preparation, as indicated on the product page. This is in addition to the carrier’s transit time.
Orders are dispatched from Monday to Thursday midday.
Charges and estimated delivery time
Delivery to a collection point is free on orders of €40 or more. For other shipments, the cost and estimated delivery time are displayed before payment, based on your basket, destination and chosen method.
Your destination
Available methods for mainland France are offered at checkout. For another destination, contact us to check shipping options.
Track your parcel.
Once your order has been dispatched, available tracking information is sent to you.
A complete address
Check your address and contact details before confirming your order. Missing or incorrect information may delay delivery.
Collecting your parcel
Please observe the carrier’s collection deadline. If the parcel is returned to us, contact us to agree the next steps for your order.
A delayed or missing parcel
First check the tracking information, then write to us with your order number. We’ll help you check the situation with the carrier.
Receiving your order
If a parcel is damaged, a product is missing or an item does not match your order, contact contact@opaleia.fr promptly, providing your order number and relevant photographs.
Returns and refunds
Before returning any product, a request must be sent to customer service. Return conditions depend on the nature of the product and the applicable statutory exceptions for food, personalised products or unsealed products that cannot be returned for hygiene reasons. An accepted refund is made using the original payment method within the applicable statutory period.
A question about your order?
Carole replies Monday to Saturday, from 9 am to 6 pm.
Secure payment
Shop with confidence.
Free delivery
On orders of €40 or more to a collection point.
Made to order
Biscuits prepared for you.
Dispatch & freshness
Monday to Thursday midday. Production and delivery: 3 to 5 working days.